La storia con il testo
AgentGood afternoon, you're through to HomeStyle customer service. My name's Peter. How can I help?
CustomerHi. I'm calling about an order I received yesterday. I ordered a lamp and two cushions, but the lamp arrived broken and one of the cushions is missing.
AgentI'm really sorry to hear that. Could I have your order number, please?
CustomerYes, it's H, K, four, seven, two, nine.
AgentThank you. I can see the order here. It looks like the cushions were sent from a different warehouse, so the second one may arrive separately. It should be with you by Thursday.
CustomerOK, that's fine. But what about the lamp? The glass is completely smashed.
AgentFor the lamp, I can either send you a replacement or give you a full refund. Which would you prefer?
CustomerI'd like a replacement, please. I really like the lamp. Do I need to send the broken one back?
AgentNo, you don't need to. Could you just email us a photo of the damage? Then I'll send the new lamp today, and you'll get it in three to five working days.
CustomerGreat. And will I have to pay for delivery again?
AgentNot at all. And to say sorry, I'll add a fifteen percent discount code to your account for your next order.
CustomerThat's very kind. Thank you, Peter.
